Warranty

REPAIRS AND REPLACEMENTS

We are committed to providing you durable, well-crafted products. If for any reason your purchase has a manufacturer defect, we will help you resolve the issue. 

Though our products are built to last for years to come, all materials do deteriorate over time from normal wear and tear. For this reason, we’re unable to repair or replace products due to normal wear and tear. 

We don't ask many questions for warranty submissions. Our only request is that prior to submitting your warranty claim you ask yourself whether or not the issue is affecting the functionality of your product. We do our best to keep products in use for as long as possible. This is the best way to promote sustainability and keep items out of landfill. 

THE PROCESS

As a first step, we ask you to submit a warranty claim using the form below. Once we receive your product, we will first try to repair it. If we’re unable to repair the product, we will send you another replacement. Please allow 10-14 business days for warranty claims to be processed upon receiving them.

For Domestic Warranties, we cover all return shipping costs through the repair and replacement process. For International Warranties, the customer is responsible for the shipping costs.

Please note that "Out of Stock" products may not be available for replacement of the same model. We will do our best to replace your product with another model of equal value. 

Please contact our Warranty Department to begin your claim.

warranty@bangetravel.com